VPN subscription setup guide

Create a account and sign in

Choose “Start Free” below to open the InnVPN user panel, then follow the prompts to create a username and password. No email address is required. Pick a username that’s easy to recognize but doesn’t reveal sensitive personal information. Use a unique password and save it in a trusted password manager. Creating an account gives you access to the panel; you’ll review plan prices in the next step.

After submitting, make sure you’ve reached the account overview rather than being left on the sign-in screen. If you already have an account, sign in with your existing username and password instead of creating another one. Plans, orders, and subscriptions are tied to an account. If you switch accounts, you won’t see the information associated with the original one; that doesn’t mean the plan has disappeared.

Before continuing, check that you’re signed in to the right account. Use the same account for payment, subscription import, and support requests. If you’re just looking into the process, you can read the client instructions below before returning to the panel to finish setup. Don’t share your password with anyone to have them set things up for you.

Choose a plan and pay

After signing in, open the plans section of the panel. Compare monthly subscriptions with data packages before choosing based on your usage. Monthly subscriptions are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly from the activation date. If you often stream video, sync files, or use network tools for extended periods, consider your actual data usage. Don’t choose based on price alone, and remember that a plan’s data allowance is not the same as connection speed.

If your usage varies, compare the data packages: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Data packages remain valid until used up and never expire. They work differently from monthly subscriptions, which reset each month. Read the plan details carefully, and don’t assume unused monthly data carries over permanently. If you upgrade mid-cycle, the price difference is calculated based on the remaining days. Complete the process in the panel.

After choosing a plan, check the plan, amount, and billing method on the order before paying through the payment page. Alipay, WeChat Pay, and USDT are supported. Follow the confirmation steps shown on the payment page, and don’t send money to payment details that aren’t listed on your order. InnVPN offers a 14-day no-questions-asked refund. See the Terms of Service for the full refund policy.

After payment, return to the panel and check that the plan appears in your order and account overview. Confirm the payment tool’s completion message and the plan status in the panel separately. If the status hasn’t updated yet, refresh the panel and check the original order before considering another payment. Once the plan is confirmed, continue to get your subscription.

Get your subscription in the dashboard

Open the account overview in the user panel. First confirm that your plan is active and the available data looks right, then find the subscription option. The subscription link is an address that lets a client retrieve route configurations; it isn’t a regular webpage or an installer. The client uses it to load the available routes and related settings. Your sign-in password and subscription link serve different purposes and can’t be used in place of each other.

If the panel offers a quick import option for your client, install the client first, then select that option. Your browser may ask whether to open an external app. Check that it’s the client you just installed before continuing. If no prompt appears or the wrong app opens, copy the subscription link and add it manually in the client instead of repeatedly clicking the shortcut.

For manual import, copy the complete link from the panel. Check that both ends are intact, with no extra spaces or explanatory text. Paste it into the client’s subscription URL field—not the browser address bar, a route password field, or a server address field. After saving, you may also need to update the subscription. It’s loaded once the configuration or route list appears.

Your subscription link contains account-related access credentials, so keep it as carefully as you would a password. Don’t post it in public forums or include an unredacted link in support screenshots. This guide doesn’t provide actual subscription links; always get yours from the panel while signed in to your own account. If you think someone else has obtained your link, check whether the panel offers a reset option or contact support through a ticket.

Import on each platform

Get clients through the user panel; there’s no need to search elsewhere for installers. Sign in to download on Windows, macOS, Android, or Linux. On iOS, the download option depends on the active plan shown in the panel. Download access and route availability are separate: after getting a client, you still need to get your account’s subscription and configure it. Follow the platform-specific instructions below.

Windows: Find the subscription option in the desktop client

In the panel’s download section, choose the InnVPN client for Windows, install it, and open the app. Use the panel’s quick import option if available. To import manually, find the page for managing subscriptions or configurations and choose the option to add a remote configuration from a link. Paste in the subscription URL you copied. Use a recognizable local label if needed; don’t put your password in the label or address field.

After saving, update the configuration and select it. Once the route list appears, open the connection screen. If you’ve added the URL but haven’t updated or enabled the configuration, no routes may appear on the home screen. If the system asks for network access, check that the request comes from the client you’re using, then grant permission as prompted. The connection toggle and system proxy toggle may be separate; the verification steps below will check whether the target app is actually using the connection.

macOS: Import and confirm the active configuration

Get the InnVPN client for macOS from the panel and install it as prompted. If you see a security confirmation the first time you open it, verify that the file came from the panel you accessed while signed in, then follow the standard steps provided by macOS. Don’t disable system-wide security settings just to open the app. Once the client is ready, add the remote subscription in its subscription or configuration manager, or use the matching quick import option in the panel.

After importing, update the configuration and make sure the InnVPN subscription is selected rather than an older one. Some desktop clients remain in the menu bar after you close the main window; quitting the app and closing its window aren’t the same thing. Check the connection status in the menu bar before testing so you don’t assume the connection has stopped just because the window is gone.

Android: Add a subscription and allow the connection

Sign in to the panel and open the download section to get the InnVPN client for Android. Follow your device’s usual installation prompts and confirm that the installer came from the panel. In the client, open the configuration or subscription page, choose link import, paste in the subscription, and save it. If you use the browser’s quick import option, check that the system passes the request to the right client.

Once the route list has updated, choose a route and connect. If the system asks for permission to set up a VPN connection, check the app name before allowing it. Permission only lets the app establish a connection; it doesn’t mean every app uses the same route. If per-app settings are enabled, make sure the target app is included. Test access with the app in the foreground first. Check the device’s background activity settings only if the connection drops when you switch away.

iOS: Get the client and add a configuration from the panel

Open the iOS download option in the panel while signed in. The available options and instructions depend on your active plan. Follow the current page to get the client, and don’t install configuration profiles from unfamiliar sources. If the App Store says the app isn’t available in your region, first check the panel’s instructions and the region of your current store account. Don’t use a shared account from an unknown source.

After installing the client, return to the panel and choose the matching import option. To import manually, add the link in the client’s subscription or configuration manager. Save and update it, select a route, then allow the VPN configuration when prompted. The VPN section in iOS Settings is for managing connections, not for pasting a subscription link. If quick import doesn’t respond, first check that the client is installed and has been opened, then try importing manually.

On Linux, get the appropriate client from the panel’s download section and import the subscription as instructed. This guide covers the main setup steps for common platforms. If subscription updates fail, you see a permission error, or the connection drops in the background, see the relevant symptoms in Troubleshooting. Don’t change protocol or low-level network settings unless you understand what they do.

Connect to a server and verify it works

Return to the client, confirm the subscription is up to date, choose a route that fits what you’re trying to access, and connect. Access to services in mainland China and access to international websites use different exit regions; a farther-away region isn’t automatically a better choice. For your first connection, keep the client’s default rules or smart routing settings and get the basic connection working before making changes. See Global locations for route coverage and types. Available options depend on the panel and client.

First, check that the client shows a connected status and is still using the configuration you just imported. Then test the website or app you want to access. A VPN indicator in the system or an enabled client toggle only confirms part of the connection process; it doesn’t prove that the target app is using the connection. Compare your exit region before and after connecting, and check whether the target app actually works.

Interpret exit-region checks in light of your routing rules. Smart routing may send some websites directly, so an unchanged exit region for a test site doesn’t necessarily mean the connection has failed. Check whether the site is included in the proxy rules. If needed, briefly switch to global mode for comparison after understanding how it works, then restore your original settings. Don’t force services that should connect directly through the proxy just to make every test show the same result.

If your browser works but an app doesn’t, first close and reopen the app. Check whether it has its own proxy settings or is excluded from per-app routing. On desktop, also check that the system proxy is enabled; on mobile, confirm VPN permission and app coverage. Change one setting at a time and note the result so you can identify the cause.

Finish by testing your normal usage: open a familiar page and play or load the content you actually need, then check for persistent errors. Streaming, AI tools, and other websites may also be affected by account region, platform rules, or service status. A successful network connection doesn’t guarantee access to a particular service. Don’t mistake an account restriction on a platform for a failed subscription import.

If things still aren’t working, open Troubleshooting and look for symptoms such as “can’t connect at all,” “connected but websites won’t load,” or “one app isn’t working.” For help, sign in to the same account and open a support ticket. Include your device OS, client name, selected route, the steps you took, and any error message, along with the checks you’ve already tried. Redact passwords, subscription links, and other account details from screenshots.